Privacy Policy TWBET – Personal Data Protection for Malaysian Players

TWBET collects information necessary to provide a safe, fair and efficient service to all members. The types of information we collect include:

Registration & identity verification information:

• Full name as shown on your official identification document
• Date of birth to verify you meet the minimum age requirement
• Email address and phone number for account communications
• Current residential address for compliance purposes
• Identity documents (national ID, passport) when required for the KYC process

Financial & transaction information:

• Payment method details used (bank name, account type — full account numbers are not stored on our servers)
• Deposit and withdrawal transaction history
• Wagering activity records for legal compliance purposes

Technical & usage information:

• IP address, device type, and web browser used
• Session activity logs including login and logout times
• Geolocation data at the country level only, to ensure regional compliance
• Cookie information and similar tracking technology data

Collected data is used in a limited and purposeful manner. Below is a summary of how your data is used:

We do not use your data for automated decision-making that materially affects your rights without human intervention. Any significant decisions relating to your account involve review by our team.

TWBET does not sell, rent or trade your personal data to any third party for their own marketing purposes. Data sharing only occurs under the following circumstances:

• Appointed service providers: Payment providers, identity verification platforms, and technology infrastructure suppliers that help us operate. They only receive data necessary for their tasks and are bound by strict confidentiality agreements.
• Legal requirement: When required by a court, law enforcement agency, or qualified regulatory body, we will comply with lawful orders in accordance with established procedures.
• Business transfer: In the event of a merger, acquisition or asset sale, your data may be transferred, but the new owner will be required to comply with this privacy policy or obtain fresh consent from you.
• Protection of vital interests: In situations involving the safety or security of a person, we may need to share information with relevant parties.

TWBET continuously invests in security infrastructure to protect our members' personal data. The key security measures we implement are:

• Data encryption in transit: TLS 1.3 protocol with 256-bit SSL certificate protects all communications between your device and our platform
• Data encryption at rest: Sensitive data is stored in encrypted format using AES-256 encryption algorithms
• Layered access control: Only authorised staff with legitimate business needs may access personal data, and every access is recorded in an audit log
• Continuous security monitoring: Threat detection systems operate around the clock to identify and respond to suspicious activity
• Periodic penetration testing: Independent security audits are conducted periodically to identify and address potential vulnerabilities
• Data breach response procedure: We have clear protocols in place to detect, report, and respond to any data breach within the timeframe required by law

TWBET uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better user experience. The types of cookies we use are as follows:

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and TWBET's policy, you have the following rights regarding your personal data:

TWBET does not retain your personal data longer than necessary. Retention periods are determined based on the type of data and applicable legal requirements:

• Active account data: Retained for the duration your account remains active, plus the legally required period following account closure
• Financial transaction records: Retained for seven (7) years in accordance with Malaysian tax and financial legal requirements
• Support communication logs: Retained for three (3) years for dispute resolution purposes that may arise
• KYC & identity verification data: Retained for five (5) years after account closure in accordance with anti-money laundering compliance requirements
• Marketing data (with consent): Retained until you withdraw your consent

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

In the course of global operations, your data may be processed or stored on servers located outside Malaysia. This occurs when our technical service providers operate from other locations.

In all cases of international data transfer, TWBET ensures:

• The destination country has an adequate level of data protection, or
• Appropriate safeguards are applied, such as standard data processing agreements, or
• The transfer is necessary to perform a contract between you and TWBET

TWBET is a platform intended exclusively for adults aged 18 and above. We do not knowingly target, collect or process personal data of children under the age of 18.

If you believe a minor has registered or used our platform, please contact us immediately. We will take prompt action to verify and close the account, and delete all associated data.

TWBET reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements or applicable legal changes.

When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear in-platform notification the next time you log in
• Sending email notifications to all registered members for significant changes

Your continued use of the TWBET platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you do not agree, please discontinue use and contact us to close your account.

For any questions, concerns or requests relating to your privacy and personal data protection at TWBET, please contact us through the following channels:

• 24/7 Live Chat: The fastest way to get help — available directly within the TWBET platform
• Privacy Email: [email protected] — for detailed privacy enquiries or formal privacy complaints
• General Support Email: [email protected] — for general account and platform enquiries

We are committed to responding to all privacy-related enquiries within 14 working days. For more complex complaints, we will provide status updates within that period and manage your case through to resolution.

You may also check FAQ page us or Terms & Conditions for additional information regarding the use of the TWBET platform.