Terms & Conditions twbet – Complete Platform Usage Guide

To register and use the twbet platform, you must meet all of the following eligibility requirements at all times:

• You must be aged at least 18 years of age or the minimum legal age set in your jurisdiction, whichever is higher.
• You are registering in a personal capacity and not on behalf of any company or other individual.
• You are not currently on a self-exclusion list from any known gambling platform.
• The information you provided during registration is true, accurate and up to date.
• You understand that TWBET reserves the right to decline any registration application or close an account without providing a reason if we determine non-compliance with these terms.

Identity verification (KYC) is carried out as required. You may be asked to submit identification documents such as an ID card, passport or proof of address at any time. Failure to provide the required documents within the specified timeframe may result in temporary suspension or account closure.

Each player is only permitted to hold one (1) active account on the twbet platform at all times. Holding multiple accounts — including through family members sharing the same device or IP address — is strictly prohibited and may result in all associated accounts being closed.

You are solely responsible for:

• Keeping your password and login details confidential
• All activity that occurs in your account, whether carried out by yourself or any other party you have authorized
• Notify twbet immediately if you suspect unauthorized access to your account
• Ensuring your password is strong enough and updated regularly

Twbet will not be liable for any losses arising from unauthorized access to your account caused by your own negligence in safeguarding your login details.

Twbet supports a range of popular payment methods in Malaysia including DuitNow, FPX, Touch 'n Go eWallet, Boost and GrabPay. All transactions are processed through secure and integrated payment channels.

Regarding deposits:

• The minimum deposit limit varies depending on the selected payment method
• Deposits are processed instantly in most cases
• Twbet does not charge processing fees for deposits, however your payment provider may apply their own charges
• Deposited funds may only be used for wagering on the platform and may not be transferred to other users

Regarding withdrawals:

• Withdrawal requests can be made at any time subject to required security checks
• First-time withdrawals typically require full identity verification before processing
• The withdrawal method used must match your original deposit method, except in specific circumstances approved by TWBET
• Twbet reserves the right to delay withdrawals for security review or compliance purposes if suspicious activity is detected

Twbet offers a variety of bonuses and promotions from time to time. All offers are subject to specific terms that will be stated alongside each promotion. As a general guide:

• Wagering requirement (rollover): Most bonuses carry a wagering requirement that must be met before withdrawals are permitted. Rollover rates vary by bonus type.
• Valid period: Each bonus has a set validity period. Bonuses that are unused or wagering requirements that are not met within this period will expire automatically.
• Bonus withdrawal limit: Some bonuses have a maximum cap on the amount that can be converted into real cash.
• Eligible games: Not all games contribute equally toward wagering requirements. Table games typically contribute at a lower rate compared to slots.

Each member is eligible to receive each promotion once only unless otherwise stated. Attempting to claim the same bonus more than once through multiple accounts or other means is a serious violation of these terms.

All games provided on the twbet platform use an independently certified Random Number Generator (RNG) to ensure the fairness of every game outcome. Players bet with the understanding that:

• Game outcomes are random and cannot be predicted or manipulated
• Return to player (RTP) rates vary by game and are available in the relevant game information
• Wins resulting from bugs, technical disruptions, or system errors are void and will not be paid out
• In the event of a discrepancy between the result displayed on your device and twbet's server records, the server records shall be final

For sports and live betting, results are based on the official outcomes announced by the relevant sports governing body. twbet reserves the right to suspend or void any bet if there are doubts about the integrity of a match.

The following activities are strictly prohibited and may result in immediate account closure, balance forfeiture, and legal action:

• Use of bots, automated scripts or any tools that provide an unfair advantage
• Collusion between players to manipulate game outcomes
• Bonus abuse — including creating multiple accounts or using another person's identity to obtain bonuses
• Money laundering or using the platform for suspicious financial transactions
• Sharing your account with others or allowing another person to play using your account
• Any attempt to hack, breach or compromise the security of the platform
• Spreading false or defamatory information about twbet through any channel

Twbet respects the privacy of every member. Personal data you provide during registration and use of the platform is collected, stored and processed in accordance with Privacy Policy our detailed.

In summary, we use your data to:

• Verifying identity and preventing fraud
• Processing financial transactions securely
• Providing effective customer support
• Meeting legal compliance and regulatory requirements
• Improving the user experience on the platform

Twbet will not sell or share your personal data with third parties for marketing purposes without your consent. All data is protected by 256-bit SSL encryption.

Twbet reserves the right to suspend or close any account at any time for the following reasons:

• Evidence or suspicion of fraud, misconduct or illegal activity
• Violation of any section of these terms and conditions
• Failure to fulfil identity verification requirements within the specified timeframe
• Self-suspension requests for responsible gaming reasons
• Instructions from the relevant authorities

If an account is closed for legitimate reasons (not fraud), any remaining balance after deducting unfulfilled bonus amounts will be returned to the account holder via the original payment method within a reasonable timeframe.

Players may also close their own account at any time by contacting the twbet support team. Self-exclusion requests for responsible gaming purposes will be actioned immediately and cannot be reversed within the designated period.

Twbet provides this platform "as is" and makes no express or implied warranties regarding the availability, accuracy or suitability of the platform for any particular purpose.

Twbet is not responsible for:

• Service disruptions caused by scheduled or unplanned maintenance
• Technical issues on the user's end such as device failure, internet disruption or software problems
• Indirect, consequential, or punitive losses arising from use of the platform
• Actions by third parties such as payment providers or game suppliers

In all circumstances, the maximum total liability of TWBET to any player is limited to the net deposit amount made within the 12 months preceding the claim.

Twbet is fully committed to responsible gaming practices. We provide the following tools to help players manage their betting activity:

• Deposit limit: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss limit: Limit the maximum amount you can lose within a given period
• Session time limit: Limit how long you can stay on the platform
• Temporary Break: Temporarily suspend your account if you need a break
• Self-Exclusion: Exclude yourself from the platform permanently or for a set period

For more information on responsible gaming tools and support resources, please visit the Responsible Gaming ours.

Twbet reserves the right to modify, add to or amend any part of these terms and conditions at any time. Changes will take effect immediately upon publication on this website.

We will endeavour to notify members of material changes via:

• In-platform notification upon your next login
• Email the address registered to your account
• Updated on the "Last Updated" date at the top of this document

Continued use of the twbet platform after any changes are published constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If you have any questions, need clarification, or would like further explanation on any part of these terms and conditions, our team is ready to assist:

• Live Chat: Available 24/7 directly within the twbet platform — the fastest way to get a response
• Support Email: [email protected] — for detailed inquiries or formal complaints
• Help Center: Visit page FAQ for answers to the most frequently asked questions

We are committed to responding to all enquiries within 24 business hours. For formal complaints, we will provide a reference number and handle your case in accordance with our established complaints management procedure.